Refund policy

We hope you love your new jewelry. Each piece is hand-strung in limited quantities with care and attention to detail. If for any reason you are not fully satisfied, we accept returns under the following conditions:

Return Window

• Returns are accepted within 14 days of delivery. We are unable to accept returns outside of this timeframe.

Condition of Returns

• Items must be in perfect, unworn condition, in original packaging including box and pouch. 
• Pieces showing signs of wear, damage, or alteration cannot be accepted.

Refunds

• Once your return is received and inspected, we will issue a refund to your original form of payment.
• Please allow 5–7 business days for processing after we receive your return.
• Shipping charges are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping method, as we cannot be responsible for lost packages.

Repairs

• In the rare event of a craftsmanship issue, we are happy to repair or restring your piece at no cost within 30 days of delivery.
• Beyond this period, or in cases of wear-and-tear or accidental damage, repair services are available for a fee. Please contact us before sending your piece.

Final Sale

Certain items may be marked as Final Sale — including phased-out designs, archive pieces, or discounted items. Final Sale pieces are not eligible for return or exchange and will be noted in product descriptions and at checkout.

We encourage you to review product details carefully before purchasing. Each necklace is hand-strung in limited quantities, and Final Sale ensures these last strands find their forever home.